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Analysis of Communication Networks: Call Centres, Traffic and Performance
About this Title
David R. McDonald, University of Ottawa, Ottawa, ON, Canada and Stephen R. E. Turner, University of Cambridge, Cambridge, England, Editors
Publication: Fields Institute Communications
Publication Year:
2000; Volume 28
ISBNs: 978-0-8218-1991-3 (print); 978-1-4704-3052-8 (online)
DOI: https://doi.org/10.1090/fic/028
MathSciNet review: MR1788709
MSC: Primary 60-06; Secondary 90-06
ReadershipTable of Contents
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Front/Back Matter
Chapters
- A. Ward and W. Whitt – Predicting response times in processor-sharing queues
- D. Stanford and W. Grassmann – Bilingual server call centres
- R. Williams – On dynamic scheduling of a parallel server system with complete resource pooling
- Y. Teh – Dynamic scheduling for queueing networks derived from discrete-review policies
- S. Turner – Large derviations for join the shorter queue
- D. McDonald and S. Turner – Comparing load balancing algorithms for distributed queueing networks
- P. Glynn and A. Zeevi – Estimating tail probabilities in queues via extremal statistics
- G. Kesidis and T. Konstantopoulos – Extremal traffic and worst-case performance for queues with shaped arrivals
- D. Daley and R. Vesilo – Long range dependence of inputs and outputs of some classical queues
- S. Grishechkin, M. Devetsikiotis, I. Lambadaris and C. Hobbs – On ‘catastrophic’ behavior of queueing networks