Artificial intelligence tools are key to solving many business problems. Expert systems, neural networks, fuzzy logic, and genetic algorithms collectively make up the bulk of the field of artificial intelligence. However, they differ significantly from each other, as well as from traditional tools.
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A general definition of an expert system is as an interactive computer-based decision tool that uses both facts and heuristics to solve difficult decision problems based on knowledge acquired from an expert. Problems, whose solutions are computational or deterministic in nature, are not good candidates for expert systems.