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Phone: 401-455-4000
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Frequently Asked Questions of the AMS Customer ServicesThis FAQ section addresses most commonly asked questions by our members and customers. If you have any questions or comments that are not answered here, please contact macs-faq@ams.org and we will respond promptly.
Q: Can I change my address via the AMS website? A: Yes, if you have an email address in the Combined Membership List (CML) database, you can submit your changes on-line. Go to the CML site and click on Update CML and fill out the appropriate fields. After specifying your member organization(s), you will be asked to identify yourself. AMS members will be asked to sign in on the Web Account Services page. You can then view your current data and make changes. If you are a member of another Society, the other Societies are notified. A confirming email noting your changes will be sent to all email addresses currently on file for you in the CML. If you do not have an email address in the CML and would like to add one, contact AMS Member and Customer Services: Q: How do I set up my AMS web account? A: You may set up your account by visiting the AMS Sign In page. Q: Can I check my membership status online? A: Yes. Details to check your membership status is available in the For Members Only Section of our website. Click on: AMS Sign In . This will bring you to the web account screen. Provide your Username and Password to enter the “Members Only Section”. Q: Does the AMS offer any insurance programs to its members? A: Yes, the AMS Group Insurance Program is available to individual members of the AMS residing in the U.S. and Canada (excluding the province of Quebec ). For information about this program, members should contact the program administrator at the following address: Seabury & Smith, 1255 23rd Street, NW, Suite 300 , Washington , DC 20037 . Toll free number: 800-424-9883; In the Washington, DC area, call 202-457-6820. You may also visit their website at www.insurancetrustsite.co . Standing Orders Q: What is a "standing order"? A: An AMS standing order simply means that you wish to be notified via a pro forma invoice when a new book is published in a series. No order is entered or processed without the knowledge, approval, and prepayment by the customer. For more information on standing orders, please contact our Customer Service Department at cust-serv@ams.org. Books Q: How can I find the price of a book that I would like to order? A: The AMS Bookstore lists pricing for all items sold by the AMS. Q: I am receiving offprints of a paper that will be included in an edited volume published by the AMS. Will I receive a complimentary copy of the book when published? A: We recommend that you contact the editor of your book for complete information. Q: If I was a registered participant at an AMS conference, am I entitled to purchase the conference proceedings volume(s) at a discounted price? A: Participants at a conference do not usually receive a discount on the proceedings. Discounts Q: Does the AMS offer discounts? A: Discounts on AMS publications are available to individual and institutional members. Visit the AMS Bookstore to review pricing for specific publications. Commercial Accounts : Please contact : macs-com@ams.org , or contact: Telephone: 800-321-4267 ( U.S. and Canada ), or 401-455-4000 worldwide Membership, Individual Q: How do I become a member of the AMS? A: Please visit the AMS Membership section of the AMS website which contains detailed information on membership in the AMS. From this site, you will be able to learn the many benefits of membership and join the AMS! Q: How can I renew my membership in the AMS? A: You may renew your membership as follows:
Telephone: 800-321-4267 (U.S. and Canada), or 401-455-4000 worldwide * To establish a new AMS Web Account, visit AMS Web Account new user set up page. Q: Does the AMS offer reciprocity membership? A: Yes, the AMS has arrangements with many mathematical societies around the world. The reduced reciprocity rate applies if you are a member of the AMS and a reciprocating foreign mathematical organization. T he complete list of Reciprocating Societies is on the AMS website. Q: What types of membership are offered by the AMS? A: The AMS offers several individual memberships, each with its own set of qualifications and dues rate. To review the membership types, please visit the Membership section of the AMS website for details on each category at Individual Membership Categories. Q: How can I sponsor a person for AMS membership? A: The AMS offers individuals the opportunity to sponsor another individual's membership in the AMS. Please send your questions or requests by mail to: Member and Customer Services, AMS, 201 Charles Street, Providence, Rhode Island 02904-2294 or contact us as follows: Telephone: 800-321-4267 (U.S. and Canada), or 401-455-4000 worldwide A: No. As a former AMS member, it is not necessary for you to complete a new application unless you would like to update information for AMS records. You may reinstate your membership online by going to AMS Sign In or contact Member and Customer Services as follows: Telephone: 800-321-4267 (U.S. and Canada), or 401-455-4000 worldwide You may also print a copy of the application and mail the completed application with your payment to: Member and Customer Services, AMS, 201 Charles Street, Providence, RI 02904-2294. Q: Are my dues tax deductible? A: The Society's professional advisors have concluded that no portion of a member's ordinary dues to the AMS is tax deductible as a charitable contribution. However, a member's dues payment to the AMS may be tax deductible under other provisions of the Internal Revenue Code, such as those addressing professional expenses. Members should consult with their personal tax advisor. However, any amount paid in excess of the ordinary dues amount (such as by contributing members or for specific funds noted on the membership form) is deductible as a charitable contribution. Q: Can I order publications for my institution/company using my membership discounts? A: The individual member discount applies only when publications are for the member's personal use. Q: I did not receive my complimentary copy of the Combined Membership List (CML), can you send me one? A. Yes, you can access the CML online by visiting: CML Online Directory where you can search for listings or update your information. You may also update your information by contacting Member and Customer Services as follows: Telephone: 800-321-4267 (U.S. and Canada), or 401-455-4000 worldwide Q: Are journals available on an individual issue basis? A: S ubscriptions to AMS journals are sold on a calendar-year basis (January to December) only. Q: Where can I find back volume pricing of journals? A: Journal volumes are sold on a back-volume price basis after December 31st of each subscription year. Pricing and additional information on specific back volumes can be found by visiting: Journal Back Volume Pricing. Q: What delivery methods are available for AMS journals? A: Surface delivery is included in the subscription cost for journals mailed to Q: Can I cancel a subscription at any time during the subscription year? A: Subscription cancellations are accepted for refund until March 1st of the subscription year. A written request is required which must be received prior to March 1st. Refund requests are subject to the following conditions: 1) A deduction of the price of issues shipped against the subscription, e.g. (price/# of issues x # issues shipped); 2) A cancellation fee equal to 10% of the subscription price of the journal cancelled. Requests can be made by contacting AMS Customer Services by mail: Member and Customer Services, AMS, 201 Charles Street, Providence, RI 02904-2294 or as follows: Telephone: 800-321-4267 ( Q: How do I avoid incurring late charges? A: You will avoid a late charge if your subscription is received no later than December 31st . The 10% late charge is incurred on subscriptions received after January 1st of the current year. New subscriptions are exempt from this charge. Q: How much time should I allow before placing a claim for missing issues of a journal? A: Claims may be made up to three (3) months from the subscription mailing date for delivery in the North America and up to nine (9) months from the mailing date for standard international delivery. Mailing dates for journals published or distributed by the AMS can be found by going to: AMS Journals Mailing Dates. Q: What is returnable? A: All publications returned must be in resalable condition to be considered for return. The AMS will accept returns up to three (3) months from the date of shipment. We regret that videotapes are non-returnable unless defective or shipped in error. Commercial Accounts Only : Please contact macs-com@ams.org to discuss any questions you have regarding our returns policy for your category of business. Q. How do I make a return? A. A return authorization number must be requested by contacting the AMS via email ( ams-bks@ams.org ), phone: 800-321-4267 ( U.S. and Canada ); 401-455-4000 worldwide; or by fax: 401-455-4046. This number must appear on the outside of each package sent to the AMS warehouse. If the authorization number is not on the outside of the package, it will be refused and returned at the customer's expense. The appropriate credit will be issued upon receipt of an authorized return. Q: What is the AMS policy regarding the receipt of damaged publications received via UPS? A: When a publication shipped via UPS is received in damaged condition; the customer must retain the original packaging, as well as the contents. Upon discussion with AMS Member and Customer Services, a determination will be made as to disposition of the shipment before the return authorization is issued. Commercial Accounts Only : UPS should be contacted immediately to have a representative inspect the shipment(s). If UPS does not declare the shipment(s) received as damaged, the AMS will be unable to accept the return or issue credit for the publication(s) in question. Any publication returned in damaged condition without following the above procedure will be returned to the customer with no credit issued. All returns are to be sent to: AMS Warehouse All returns must have a copy of the original packing slip and/or a copy of the Return Authorization included with the return. Returns without a valid return authorization number will be declined and returned to the customer. Q: If I return items that AMS shipped to me in error, can I be reimbursed for the postage? A: Yes. Please include information with the returned item providing the cost of return postage, or send a separate message to cust-serv@ams.org with the information. AMS will refund the amount paid for postage. Q: How can I subscribe to Mathematical Reviews products if my affiliation does not have a license? A : If your institution does not currently subscribe to an MR product, you should encourage your librarian or math department chair to look into subscribing to MathSciNet (the online MR database) through our consortia arrangements. There are now over 100 consortia worldwide with more than 1,000 academic institutions that enjoy access to MathSciNet. These institutions include public and private colleges and universities, community colleges, satellite campuses, corporations, and more. More information regarding the MSN consortia program and its pricing philosophy and formulas can be found at: MathSciNet Consortia Pricing . The AMS is pleased to consider any consortia requests and will provide subscription price quotes for any group, even those composed of all new subscribers. We make every effort to help small institutions to form new consortia or join an existing one. For more information about consortia, price quotes, or to sign up for a free trial, please contact: Shirley Hill, Sales Administration, Email: sxh@ams.org Q: I am trying to access an electronic journal but it requires a user name and password. What can I do? A: The AMS offers certain electronic journals free of charge and others that require prepayment. Everyone is allowed to search our electronic journals up through the abstracts. If you want to see the full article for a journal that requires prepayment, the system will ask for a user name and password. The AMS provides a user name and password if you have paid for access to that publication. If you are using your institution's computer system, you may wish to check with your library to see if they have a paid subscription to the publication you are trying to access. Q : I tried to use my Editor Credits but could not. Why? A : Commencing with the awards for 2004, Editor Credits were replaced by AMS Points. See the AMS Points section of this FAQ for details on the AMS Points program. AMS Points A : An AMS Point entitles the holder to a $1 discount on the purchase of AMS publications and gift items (including related shipping costs) and, with the limit of $16, to membership dues. AMS Points have no cash value. AMS Points will expire on December 31, two years after the year in which they were issued. For example, a point awarded on April 23, 2003, will expire on December 31, 2005 . Q: How are my AMS points associated with me? A: Your AMS Points are associated with you via your MR Reviewer Number or AMS Points ID Number. If you have recently been or become a Reviewer for MR at a later date, you will be assigned an MR Reviewer Number. If you have an MR Reviewer Number, this is used to identify all your points, no matter the source. If you have never been an MR Reviewer, you have been assigned a unique AMS Points ID Number, and this is used to identify your points. If you have an AMS Points ID Number assigned and later become a Reviewer for MR, you will be assigned an MR Reviewer Number and this will replace the AMS Points ID Number as the way to identify your points. Q: What can I use my AMS Points for? A : AMS Points can be used as a discount on individual membership in the AMS (maximum of 16 points may be used for membership each year) and/or the purchase of AMS publications and gift items (including related shipping costs). One point = $1 discount. AMS Points cannot be used to make a contribution to the AMS or applied as a discount to fees associated with AMS meetings. Q: Can I apply the AMS points to an order that I previously sent to the AMS? A. Points can only be applied to new orders. We are unable to issue credit for something that was previously billed. Also, we cannot issue a credit or send a refund for the partial use of a point. Q: Can I send my AMS Points to other distributors of AMS products? A: AMS Points are valid only for AMS publications, gift items and membership (up to 16 points) ordered directly through the AMS. Q: Am I entitled to pay member price for AMS products when using AMS Points? A: You are entitled to pay member price only if you are a member of the AMS at the time you place your order. Q: How do I use my points when ordering from the AMS? A : Whether you are ordering using a printed order form, our online Bookstore, or the phone, you will need to provide your MR Reviewer Number or AMS Points ID and the number of points you wish to use. Your MR Reviewer Number or AMS Points ID Number is on each Points Statement you receive from the AMS. Q: How do I use my points when ordering from the AMS Bookstore? A : When ordering online, the Bookstore requires that you login to your AMS web account to use AMS Points as a discount on applicable purchases. The Bookstore ‘checkout' payment screen will prompt you to login if you wish to apply AMS points as a discount toward payment of your order. If you do not already have an AMS web account, you can easily create one from the login screen by supplying your MR Reviewer Number or AMS Points ID (whichever is applicable to you), in addition to some basic information. Once logged in, AMS Points information is displayed on the bookstore ‘checkout' payment screen with instructions as to how to use them. Q : Where do I find my AMS Points ID Number or MR Reviewer Number? A : Your AMS Points ID Number or MR Reviewer Number (whichever is applicable to you) is on each AMS Points Statement that you receive. Once established, you can also view your AMS Points or MR Reviewer Number information by logging into ‘your web account' on the AMS website: AMS Sign In . Q : How do I find out my AMS Points balance? A : You can view your AMS Points balance online by logging into ‘your web account' on the AMS website. The ‘your web account' link is AMS Sign In. If you do not already have an AMS web account, you can easily create one from the login screen. After you have logged in to your web account, you will be asked for your MR Reviewer Number or AMS Points ID (whichever is applicable to you) in addition to some basic information. Note that recent transactions may not be reflected in your AMS Points balance in your AMS web account. It may take up to three (3) business days to record points transactions in your AMS Points balance. Your AMS Points balance as of the end of the previous calendar quarter (or previous December, if no intervening activity has taken place) can be found on your most recent AMS Points Statement. Q: Can I use my points as soon as they are awarded? A : Yes, points can be used when awarded. Your AMS Point awards will be confirmed to you quarterly when you will receive an AMS Points Statement which recaps AMS Points activity during the quarter. MR Reviewers should note that points are awarded on a quarterly basis, not when the review is returned to the MR offices. Q: Do AMS Points expire? A : Yes. AMS Points expire on December 31, two years from the year in which they are issued. So, for example, points awarded on your April, 2003, AMS Points Statement will expire on December 31, 2005 . Q: Can I redeem my AMS Points for cash? A: No. AMS Points have no cash value. Q: Can I transfer my AMS Points to my Institution? A: Individuals in developing countries are permitted to donate AMS Points to their institutions to use as a discount on purchases of AMS publications. We ask the contributor to provide notification of donation by contacting Member and Customer Services at: cust-serv@ams.org . Institutions using points toward a purchase must order directly from the AMS by contacting Member and Customer Services. This benefit is applicable only to individuals and institutions in developing countries. The list of developing countries is available at this link: Developing Countries List . Q: I have not received the AMS Points that I believe I am entitled to. Who do I contact? A: (1) Any questions you have regarding points awarded for reviews that you have submitted should be sent to: Mathematical Reviews Call 734-996-5259 (Reviewer Services); 734-996-5250 (Reception); fax inquiries to: 734-996-2916; or send email to Reviewer Services at mathrev@ams.org . 2) Any questions you have regarding points usage , please contact: American Mathematical Society Call: 800- 321-4267 ( U.S. & Canada ) (401) 455-4000 (Worldwide)
Q: Are AMS points considered taxable income in the U.S? A: Although AMS Points have no cash value and expire, points issued in exchange for services performed in the U.S. are considered to be taxable income by the Internal Revenue Service. The calendar year in which the points are issued in return for services performed is the year such points should be reported as taxable income. The calendar year in which the points are used by the recipient is irrelevant for U.S. tax purposes
Q: What are the shipping and handling charges? A: Books, videotapes, software, and miscellaneous items are sent via UPS to For details on available shipping methods and rates, ( U.S. and international), see: Shipping and Handling Information . Q: What forms of payment are acceptable by the AMS? A: Check (made in U.S. currency and drawn on a U.S. bank), travelers check or money order: Please mail order with payment to: American Mathematical Society, P.O. Box 845904, Boston , MA 02284-5904, U.S.A. Visa, MasterCard, American Express or Discover credit card. Please include name, number, expiration date of the credit card, and also the verification code ( 4-digit number printed just above the account number on front of AMEX cards; or the last 3 digits on back of all other cards.) If mailing your order, please address it to: Member and Customer Services, AMS, 201 Charles Street, Providence , RI 02904-2294 , U.S.A. Fax orders to: 401-455-4046. Reach us by telephone at: 800-321-4AMS (4267) in the U.S. and Canada ; or 401-455-4000 worldwide. Bank transfers must be sent to: Citizens Bank, 1 Citizens Drive, Riverside , RI, 02915-4996, U.S.A. ; ABA #011-500-120; Swift code CTZIUS33; for American Mathematical Society, Account #1107802021. Transfers should contain name of remitter (no titles please) and reason for remittance (customer/membership code, proforma invoice number, membership dues, etc.). Fax a copy of the transfer and order to: 401-455-4046, Attn: Member and Customer Services; or send details of payment by email to: macs-com@ams.org ; or mail to Member and Customer Services, AMS, 201 Charles Street, Providence , Rhode Island 02904-2294 , U.S.A.
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