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MR2437051 (2009i:60158) 60K20 (60-02 60F05 60J25 60K25 90-02 90B22)
Anisimov, Vladimir V. Switching processes in queueing models. Applied Stochastic Methods Series. ISTE, London; John Wiley & Sons, Inc., Hoboken, NJ, 2008. 345 pp. ISBN: 978-1-84821-045-5
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