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MR2593596 (2011f:60044) 60E15 (60K10 60K25 60K30 90B22)
Taleb, Samira; Aissani, Amar Unreliable $M/G/1$ retrial queue: monotonicity and comparability. Queueing Syst. 64 (2010), no. 3, 227–252.
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