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MR3206189 60K25 (68M20 90B22)
Gandhi, Anshul; Doroudi, Sherwin; Harchol-Balter, Mor; Scheller-Wolf, Alan Exact analysis of the M/M/k/setup class of Markov chains via recursive renewal reward. Queueing Syst. 77 (2014), no. 2, 177–209.
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