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MR3505449 60J27 (60K25 90B22)
Selen, Jori; Adan, Ivo J. B. F.; Kulkarni, Vidyadhar G.; van Leeuwaarden, Johan S. H. The snowball effect of customer slowdown in critical many-server systems. Stoch. Models 32 (2016), no. 3, 366–391.
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