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MR1274803 (95a:60125) 60K25
Lee, Ho Woo; Lee, Soon Seok; Park, Jeong Ok; Chae, K. C. Analysis of the $M\sp X/G/1$ queue with $N$-policy and multiple vacations. J. Appl. Probab. 31 (1994), no. 2, 476–496.
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