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MR2441855 (2009j:60200) 60K25 (90B22)
Janssen, A. J. E. M.; van Leeuwaarden, J. S. H. Back to the roots of the $M/D/s$ queue and the works of Erlang, Crommelin and Pollaczek. Statist. Neerlandica 62 (2008), no. 3, 299–313.
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